Policy

Help

Find everything you need about shipping, returns, exchanges, sizing, product care and contact information in one place.

Shipping

Orders are processed as quickly as possible after confirmation.

Delivery times may vary depending on your location, courier availability and busy periods.

After your order is shipped, you will receive the relevant delivery details by email or SMS, depending on the information provided at checkout.

Returns & Exchanges

To request a return or exchange, please contact us by email with your order number and product details.

Items must be returned in their original condition, unworn, unwashed and with all original tags attached.

Products must be clean and unused.

Original tags and packaging should be included.

Return and exchange requests are reviewed individually.

Size Guide

IZYD pieces are designed to feel soft, sculpting and comfortable while allowing natural movement.

Choose your usual size for a sculpted activewear fit.

Between sizes, size up for extra comfort or size down for a more compressed fit.

For personalized sizing support, contact us before placing your order and we will help you choose the best fit.

Care

To keep your IZYD pieces in the best condition, wash them gently and avoid harsh detergents.

Wash cold or at low temperature.

Use a gentle cycle.

Do not bleach.

Do not tumble dry.

Air dry naturally.

Avoid ironing directly on delicate details.

Contact

For support, sizing questions, order information, returns or exchanges, contact us at:

hello@izydactive.com

We aim to reply as soon as possible.